Privacy Policy

Last updated: November 27, 2025

This Privacy Policy explains how Apptikar LLC d/b/a Sawalif (“Sawalif”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you use the Sawalif mobile application, website, and related services (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy. If you do not agree, you must not use the Service.

Sawalif is designed as a general-audience, family-friendly social and chat service. We do not allow pornography or explicit adult content. However, for legal and compliance reasons, the Service is limited to users who are 18 years of age or older, as explained below.

1. Who We Are and How to Contact Us

The Service is operated by Apptikar LLC d/b/a Sawalif.

For all questions about the app, your account, or this Privacy Policy:

App support & privacy: support@sawalif.app

For company-level and legal correspondence with Apptikar LLC:
Company / legal: support@apptikar.com

2. Age and Eligibility

The Service is intended only for users who are 18 years of age or older.

We do not knowingly allow individuals under 18 to create accounts or use the Service.
Our 18+ rule is a legal and compliance decision to avoid complex minor-consent issues across different countries.
Sawalif is not an adult-content platform and does not permit pornography or explicit sexual content.

If we become aware that a user is under 18, we may suspend or delete the account and take reasonable steps to remove associated personal information, subject to any legal obligations to retain certain data.

We do not knowingly collect personal information from children under 13. If you believe that a person under 18 (especially under 13) is using the Service or has provided us with personal information, please contact support@sawalif.app so that we can take appropriate action.

3. Information We Collect

We collect information in three main ways:

Information you provide directly.
Information collected automatically.
Information from third parties.

3.1 Information You Provide Directly

Account and Profile Information

When you create or update an account, you may provide:

Username and display name.
Email address and, if used, phone number or other login methods.
Password or authentication credentials (for example, via a third-party sign-in if supported).
Profile information such as profile photo, short bio, gender, country/region, and language preference.

Content and Activity

When you use the Service, you may provide:

Posts (Sawalif / Salfa), comments, replies, and reactions.
Messages in private chats and in Groups.
Media such as images, audio, video, or other files you upload or send.
Group-related content, such as group names, descriptions, rules, and settings.

Some of this content may be visible to other users depending on your settings and the nature of the feature (for example, a public post versus a private message).

Reports, Support, and Appeals

When you contact us or use in-app reporting features, you may provide:

Details of what you are reporting (content, user, reason).
Screenshots or message identifiers.
Explanations or additional information.
Your contact details so we can reply.

If you appeal a ban or a moderation decision, we may receive additional information from you that you choose to provide.

Purchases and Transactions

When you purchase Credits, subscriptions, or other paid features, we receive certain transaction-related information from the app store or payment provider, such as:

Product or package purchased.
Date and time of purchase.
Price and currency.
Transaction identifiers such as order number, transaction ID, and original transaction ID.
Subscription status (active, expired, auto-renewal status).
Indicator of the environment (for example, sandbox or production for testing vs. live).

We use this information to maintain your purchase history, manage Credits, subscriptions, and rewards, and help resolve billing questions. Payment card details are handled by app stores or payment processors and are not stored by Sawalif.

3.2 Information We Collect Automatically

Device and Technical Information

Device model and operating system version.
App version and language.
Time zone and general locale settings.
Device identifiers, such as advertising IDs or push notification tokens, where allowed by your device settings.
IP address, which may provide an approximate location (for example, city or country).

Usage and Log Data

Dates and times you access the Service.
Features you use and screens you visit.
Interactions with content (for example, which posts you view, like, or comment on).
Login events, including approximate location and device changes.
Error and crash logs, to help diagnose technical problems.

Cookies and Similar Technologies (Web)

If you access Sawalif via web, we may use cookies, local storage, and similar technologies to:

Remember your login and preferences.
Enable core functionality.
Analyze usage to improve performance.
Enhance security and detect abuse.

You can control cookies via your browser settings, but disabling them may limit some functionality.

3.3 Information from Third Parties

We may receive information about you from third parties in connection with your use of the Service, including:

App stores and payment platforms (for example, Apple App Store, Google Play) that send us transaction-related data so we can apply Credits, manage subscriptions, and maintain purchase history.
Subscription and receipt management services that verify your subscription status and billing history.
Analytics and crash reporting services that help us understand app performance and stability.
Advertising or marketing partners, if we run campaigns or measure installs and engagement.
Identity providers, if you choose to sign in using a third-party account (where supported).

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Provide and Operate the Service

Creating and managing your account.
Enabling Posts, Groups, private chats, and reactions.
Providing profile viewing features, including “who viewed my profile” where available.
Managing your ranks, badges, streaks, and in-app rewards.
Handling your Credits, purchases, subscriptions, and gift transactions.

4.2 To Improve and Personalize the Service

Understanding how the Service is used and which features are most useful.
Fixing bugs and improving performance and reliability.
Customizing certain aspects of your experience (for example, language, layout, or local content relevance).

Sawalif is not a highly personalized advertising platform. Our focus in using analytics is to improve quality and stability, and to understand general usage patterns.

4.3 To Maintain Safety, Security, and Legal Compliance

Detecting and preventing spam, fraud, and abuse.
Enforcing our Terms of Use, including the “Iron Fist” enforcement system and rules against adult/explicit content.
Investigating suspicious activity or security incidents.
Complying with legal obligations and responding to lawful requests from authorities.

We use a combination of automated systems and human review to help keep the environment clean, safe, and legal. Even with these efforts, we cannot guarantee that all harmful content or behavior will be prevented or removed.

4.4 To Communicate with You

Sending service-related messages such as security alerts, policy updates, or important notices about your account.
Responding to your support inquiries and appeals.
Sending optional in-app notifications about activity you care about, such as new posts, replies, or likes, if you enable these features.

You can adjust many notification settings in the app and through your device’s operating system settings.

4.5 For Payments, Credits, and Rewards

Verifying purchases and managing your Credits and subscriptions.
Maintaining clear invoice and purchase history so you can see your own records.
Handling credit-based rewards (for example, rank-based rewards or streak-based rewards) and gift Credits.
Detecting unauthorized or fraudulent transactions.

5. Legal Bases for Processing (Where Applicable)

In some jurisdictions, such as the European Economic Area or the United Kingdom, we process personal data under specific legal bases:

Performance of a contract: To provide the Service and fulfill our agreement with you (for example, managing your account, messages, and purchases).
Legitimate interests: To maintain safety and security, prevent abuse, improve the Service, and operate our business in a balanced way that does not override your rights and freedoms.
Consent: For certain optional features, such as some forms of analytics, marketing communications, or notifications that you explicitly switch on. You can withdraw consent in your settings or by contacting us.
Legal obligations: To comply with laws, regulations, court orders, and legal processes.

6. Messages, Media, and Security

6.1 Protection of Messages and Media

We use technical and organizational measures, including encryption, to help protect your messages and media. Our design aims to:

Protect message and media content during transmission.
Protect stored content against unauthorized access.
Use appropriate key and access management on our systems.

The exact technical implementation may evolve over time as we improve the Service and our security practices.

6.2 Limits of Security

No online service can guarantee absolute security. While we work hard to protect your information, we cannot guarantee that:

Unauthorized access, hacking, data loss, or other breaches will never occur.
All harmful or illegal content will always be detected and blocked.

You should consider this when deciding what to share and who to communicate with on the Service. You should not use the Service for extremely sensitive information where any risk is unacceptable.

We may, in limited circumstances, need to access certain data or metadata to:

Investigate abuse, fraud, or security incidents.
Respond to legal requests.
Maintain stable and reliable operations.

7. How We Share Your Information

We do not sell your personal data in the traditional sense. We may share information in the following situations:

7.1 Service Providers

We share information with carefully selected third-party service providers who help us operate, maintain, and improve the Service. These may include:

Cloud hosting and storage providers.
Analytics and crash reporting services.
Payment and subscription management services.
Security and anti-abuse tools.
Customer support tools.

These providers are allowed to process your information only as necessary to provide services to us, and they are bound by confidentiality and data protection obligations.

7.2 Other Users

Certain information is visible to other users, depending on how the Service works and your choices:

Public or semi-public profile elements such as username, display name, profile picture, and bio.
Posts and comments that you share publicly or inside Groups.
Messages within Groups to other Group members.
“Who viewed my profile” features, if available, where your profile may appear in another user’s viewer list, subject to locks and credit-based unlock rules.

Private messages are shared with the recipients you choose. Group messages are visible to members of that Group.

7.3 Legal and Safety Reasons

We may access, preserve, and disclose information if we reasonably believe it is necessary to:

Comply with applicable laws or legal processes.
Respond to lawful requests by authorities.
Enforce our Terms of Use or other policies.
Protect the rights, property, or safety of Sawalif, our users, or the public.
Detect, prevent, or address fraud, security, or technical issues.

7.4 Business Transfers

If Apptikar LLC is involved in a merger, acquisition, financing, asset sale, or similar transaction, your information may be shared or transferred as part of that transaction, subject to appropriate confidentiality protections and applicable law.

8. International Data Transfers

Your information may be stored and processed in countries other than the country where you live. This can include the United States and other locations where Apptikar LLC or its service providers operate.

Data protection laws in those countries may differ from the laws in your country. When we transfer personal data internationally, we take steps designed to provide an appropriate level of protection, for example by using contractual safeguards where required.

9. Data Retention

We retain your information for as long as reasonably necessary to:

Provide the Service.
Fulfill the purposes described in this Privacy Policy.
Comply with legal and regulatory requirements.
Resolve disputes and enforce our agreements.

In practice:

Account and profile data are kept while your account is active and for a period after you deactivate or request deletion, as needed for backups, dispute resolution, or legal compliance.
Content such as posts and messages may remain in backups or logs for a period after deletion, or may be anonymized, depending on technical and legal requirements.
Transaction and purchase records are retained for legally required periods (for example, for tax or accounting).
Security and log data are retained for a limited time to detect and investigate incidents.

We may anonymize or aggregate data so that it no longer identifies you. We may use such data indefinitely for analytical and statistical purposes.

10. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

Access: The right to request a copy of personal data we hold about you.
Correction: The right to request that we correct inaccurate or incomplete data.
Deletion: The right to request that we delete certain personal data, subject to legal and legitimate retention needs.
Restriction: The right to request that we limit processing of certain data under specific circumstances.
Objection: The right to object to certain processing, including processing based on legitimate interests or direct marketing.
Portability: The right to request a copy of certain personal data in a structured, commonly used, machine-readable format, where technically feasible.

To exercise any of these rights, contact support@sawalif.app and clearly describe your request. We may ask for additional information to verify your identity before we respond. Your rights may be limited in some cases, for example if we must retain data to comply with legal obligations or to protect legitimate interests.

In-app and device controls

You can also:

Change some profile and privacy settings inside the app.
Adjust notification preferences through app settings and your device’s operating system.
Use platform controls (for example, “limit ad tracking” on iOS or Android) to adjust how your device identifier is used.

11. Clean Environment and User Responsibility

Sawalif is designed to be a clean, respectful, and lawful environment. We do not allow explicit adult content, sexual exploitation, or other illegal or abusive content. We use a combination of rules, reporting tools, automated systems, and human review to enforce this.

However:

Users are responsible for their own posts, messages, and behavior.
We cannot guarantee that all harmful or illegal content will be prevented or removed.

If you see content that violates our rules, please report it using in-app tools or contact support@sawalif.app so we can review and take appropriate action.

12. Security

We use reasonable technical and organizational measures to protect your personal information, including:

Encryption of certain data in transit and at rest.
Access controls and authentication measures.
Monitoring and logging for security-related events.
Regular updates and maintenance of our systems.

No method of transmission or storage is completely secure. You are responsible for keeping your device secure and for maintaining the confidentiality of your login details.

13. Third-Party Services and Links

The Service may link to, or integrate with, third-party services such as:

App stores and payment providers.
Analytics and crash reporting tools.
Advertising or marketing platforms.
External websites or content.

We do not control and are not responsible for the privacy practices or content of third parties. Your use of third-party services is governed by their own terms and privacy policies. We encourage you to review those policies before providing them with any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will:

Update the “Last updated” date at the top of this document.
Provide notice within the app or by other reasonable means, where required by law.

Your continued use of the Service after any update becomes effective means you accept the updated Privacy Policy. If you do not agree with any changes, you must stop using the Service.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:

App support & privacy: support@sawalif.app
Company / legal (Apptikar LLC): support@apptikar.com

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